Returning something bought online
How many days do I have to change my mind?
What the law says
- For a distance or off-premises purchase, you have fourteen calendar days to withdraw, without giving a reason (Art. L. 222-9).
- For goods, the period starts the day you (or someone you chose, other than the carrier) receive them; for an order delivered in parts, from the last item (Art. L. 222-9).
- For services, it starts the day the contract is made (Art. L. 222-9).
- If the seller did not tell you about this right, the period is extended by twelve months (Art. L. 222-9).
Watch out for
- Tell the seller before the period ends, with the model form or any clear statement (Art. L. 222-9).
- Some exceptions apply (for example made-to-measure or perishable goods): check before sending back.
Who can help
Official source : Code de la consommation (version du 27.9.2026) · Checked on 21.10.2026